Frequently Asked Questions (FAQ)
BitVoucher is a platform that allows you to obtain cryptocurrencies by purchasing and redeeming voucher codes.
- Buy a BitVoucher code from one of our partners.
- Register and log in at bitvoucher.io.
- Enter your code and select your preferred cryptocurrency.
- Confirm the transaction – your coins will be sent to your wallet.
Yes, you need to register at bitvoucher.io to redeem codes.
Currently, we offer Bitcoin (BTC) and Solana (SOL).
Our vouchers are available at various online shops, kiosks, banks, and other partners. You can find a list of our distribution partners here: Partner List.
- Register at bitvoucher.io.
- Enter your voucher code.
- Select your cryptocurrency and enter your wallet address.
- Confirm the transaction – your coins will be sent shortly.
Solana (SOL): Transactions are usually processed within seconds or minutes.
Bitcoin (BTC): The processing time depends on network congestion, typically 5 to 30 minutes.
Possible delays: In rare cases, internal reviews may cause delays.
Bitcoin (BTC): The processing time depends on network congestion, typically 5 to 30 minutes.
Possible delays: In rare cases, internal reviews may cause delays.
If you encounter any issues, please ensure that the code is entered correctly. If it still doesn’t work, contact our support team at support@bitvoucher.io.
- For small amounts, a simplified verification process may be sufficient.
- For larger amounts, full KYC verification is required to prevent fraud and money laundering.
We operate with a 10% spread, which is already included in the exchange rate. Additionally, a blockchain transaction fee applies, depending on the network.
Our support team is available at: support@bitvoucher.io.